Terms & Conditions of Sale

Terms of Conditions of Sale for purchases directly from Little Bird SOS
(for items bought via Etsy please see our Etsy sellers page)

Delivery Prices

At present, we only deliver within the UK.  Prices are as follows:

Up to £10.00 £1.95

Up to £20.00 £2.95
Up to £30.00 £3.95
Up to £50.00 £4.95
Over £50.00  Free delivery

Terms and Conditions of Sale

We will despatch your item(s) within 3 working days from receipt of payment for the item(s) along with any associated postage costs. You must pay for items purchased by you, unless we have made a clear typographical error or cannot authenticate the seller's identity. You and you alone are liable for paying us if you commit to buy an item.

Returns Policy

You have 14 days, from receipt of the goods, to notify us if you wish to cancel your order or exchange an item. Please notify us in in writing (email is sufficient) and include proof of purchase. Unless the item is faulty, you will be responsible for your own return postage costs and ensuring that the item is adequately packed for return. Unless you require an exchange, we will refund the cost of the items at the purchase price along with the cost of the outgoing postage, within 3 working days of receipt of the return, unless the buyer's identity and / or address cannot be authenticated.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Lost items: If the item has been posted but is lost in transit, we will provide a refund or re-deliver the same item where possible. Please contact the individual seller to report a lost item.

This contract shall be governed by and construed in accordance with the laws of England.

Little Bird SOS
52 Queensgate Avenue

[email protected]
07760 232059